The better able team members are to engage , speak, listen ,hear, interpret and respond constructively the more likely they're teams are to leverage conflict rather then being levelled by it and Dale Carnegie reminds us when dealing with people remember you are not dealing with creature of logic but creature of emotion. Handling conflict at workplace can be an intimidating and unattractive prospect but handling them badly or not handling them at all is sure to make things even worse .
Conflicts whether they involve you or whether they are among members of your team can seriously damage yours organization climate if not dealt with the right way .But how do we resolve conflicts and disputed in a way minimized the dissatisfaction from both parties and positively impact your organization .In this course we're going to teach you how to do exactly that
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