Inside Sales Skills:

INSIDE SALES SKILLS

Your inside sales team deserves a training program tailored to their own unique needs.

• One that helps them derive enjoyment and success from their area of specialty.
• One that helps your company average up to 15 percent more revenue per interaction.
• One that increases the satisfaction customers feel every time they do business with you.

Is there really such a thing available? We are pleased to announce that we have it.

The following Topics are typically found in the Inside Sales Skills Program.

Conversational Tools
	Those who consistently apply these sales techniques become master verbal communicators and attract allies like magnets.
Closing With Confidence
	Lack of confidence is the most frequent reason given for failure to ask for engagement letters.  These sales skills give you great confidence!
Evaluating Buyer Needs
	Show your salespeople how to gain power by determining the results buyers seek to achieve and the personal wins they anticipate from achieving them.
Fundamental Skills For TeleSales
	Within seconds of answering a call, a salesperson must portray six essential qualities that please customers and encourage them to do business. Also, the way salespeople conclude their calls has an important impact on customer satisfaction. Participants will Learn how to make doing business by...
Knowing The Decision Makers
	Many sales can be lost if your company fails to identify and convince all the people who will be involved in making purchase decisions. This topic teaches participants how to convert everyone involved into allies who want you to be the provider of choice.
Learning Customer Needs
	who will not buy. This topic teaches participants a process that assures that they sell only to people who can and will buy and who will become excellent customers.</p>
Fundamental Skills For Taking Incoming Calls (Inside Sales)
	Teach your salespeople the secrets of communicating the six essential attitudes within the first 10 seconds of an incoming phone call.
Suggestion Selling
	This skill enhances revenue for your company while helping customers make a more satisfying purchase.  Show your staff how to make the "sale after the sale."
Adding Value To The Sale
	Eight ways salespeople can add buyer value.  Help your salespeople fulfill all of them.
Establishing Climates To Listen
	This topic also includes a Listening Test. The scores will be the baseline from which participants begin to improve their listening skills.
Behavior Style Basics
	Everyone has a favorable impact on some buyers and an unfavorable impact on others.  This topic will help your staff to determine why and what to do about it. This topic is a companion to Implementing Versatility With Buyers....
Implementing Versatility With Buyers
	Unique audio examples show your salespeople how to identify buyer Behavior Styles and how to adapt to each buyer’s needs.  This topic is a companion to Behavior Style Basics.   Please order both.
Evaluating Buyer Needs
	Show your salespeople how to gain power by determining the results buyers seek to achieve and the personal wins they anticipate from achieving them.
Making Presentations Motivational
	This unique model helps differentiate your company and your products or services by adding clarity and sizzle to every presentation.  Teach your salespeople to use it to help eliminate price objections.
Resolving Buyer Objections
	Overcome objections? Never! Handle objections? No! Resolve objections? Yes! Everybody wins. Participants will close more sales as they develop the confidence to approach objections as favorable omens rather than deal killers