Customer Service Behavior Style Basics

Shopping Cart | Wish List

  Login
You have 0 item(s) in your Shopping Cart

Search

Browse By Category

Business Executives

Corporate Trainers / HR Staff

Sales Managers

Customer Service Managers

Consultants

Insurance Trainers / Managers

Browse By Department

Sales Training

»Customer Service Training

    »Customer Satisfaction

    Advanced Skills

Consultants Training

Help & Info

About STI

Management Team

What Others Say

Training Program Basis

Partial Client List

Career Opportunity

Customer Behavior Style Basics

E-mail this product to a friend

previous | up | next

Customer Service Representatives will be introduced to the concept of Behavior Style Quadrants. The outcome will be customer service team members being able to identify their own quadrant and learn how it impacts customers. This is a companioin to Topic #16. Please select both.

Reading Customer Behavior Styles
The objective is to help customer service team members better recognize the behavior style of each customer. The outcome will be that team members better understand how to meet the customer’s service expectations, creating loyal allies. (Audio examples Included.) This is a companion to Topic #15. Please select both.
$5.95

Home | Contact Us | Return Policy | Privacy Policy | Security Policy | Site Map | Copyright © 2003-2005. All Rights Reserved.