|
|
|
|
|
| |
Browse By Department
|
|
|
Help & Info
|
|
|
 |
|
|
Get all 7 Advanced Customer ServiceTraining Topics – a complete “You Train Your Team” training program for and save. We’ll rush shrink-wrapped sets of 10 professional handouts for you and your customer service representatives, plus Presentation Recommendations for each of the training topics.
- Suggestion Selling. This customer service skill builds revenue for your company while helping customers be happier with your service. Participants learn the importance of sales as a part of excellent customer service.
- Email Etiquette (Netiquette). Learn how to use email to inform, serve, and negotiate with customers.
- Resetting CustomerExpectations. Sometimes the best way to please customers is to tactfully reset their expectations to achievable levels.
-
Drill Down Listening Skills. Buyers communicate using many abstract terms to describe needs. As you listen and probe to clarify their meanings, you get the information needed to provide delightful customer service.
-
Reading Body Language. Did you know your body emits over 250,000 signals from the neck up and 705,000 from the neck down? Show your customer service team how to read these tell-tale signals of body language that can be key to delightful service.
-
Understanding Thought Language – NLP. Customers think in four different languages. The words they choose guide you how to respond in their language to increase customer rapport.
-
Developing Creative Solutions. The ability to develop creative solutions to customer service issues is an essential skill for delighting them. Participants learn to think “outside the box.”
**NOTE* This module is a package of all the topics listed above. The price shown below represents the price of one complete set of these topics. A minimum purchase of 5 sets is required for the package price.
|
|
|
