|
|
|
|
|
| |
Browse By Department
|
|
|
Help & Info
|
|
|
 |
|
|
Get all 12 Sales Listening Training Topics – a complete “You Train Your Team” training program and save. Let the savings and sales training begin! Your salespeople will be super motivated and the revenue gained will speak for itself!
No one knows their salespeople’s strengths and weaknesses like you do. Are they good listeners? Do they accurately read their customers? Teach advanced active listening skills to develop your salespeoples’ sales skills and your bottom line! Review the 11 listening skills topics below:
- Establishing Climates To Listen - This topic includes a Listening Test. The scores are the baseline from which the salespeople begin to improve their listening skills. The better they listen, the better they understand their customers’ needs. Mastering active listening is a secret weapon for motivated salespeople to increase revenue!
- Managing Telling Tension – The Compelling Need to Talk. Identify the reasons buyers and salespeople feel the anxious, compelling need to talk and impress. Show your sales team how to manage this compulsion and get the sale.
- Drill Down Listening Skills - Buyers communicate using many abstract terms to describe needs. When salespeople use listening skills and probing questions to clarify buyer meanings, they get the exact meaning they need for greater sales productivity.
- Understanding Disguised Communications - Buyers often disguise their real meanings. This topic will teach salespeople to “listen between the lines” when talking with potential buyers to gain the winning edge. This will help your salespeople gain the advantage in any customer conversation.
- Answering Buyer Questions - Seventy percent of buyers’ questions are loaded. This means buyers may consider a correct answer to be the wrong response for them. Your salespeople learn to avoid sabotage and stop losing sales!
- Behavior Style Basics - Why do you get along better with some buyers than others? Is it possible to get along with all your prospective customers? This topic will help your salespeople determine their own behavior style and its strengths. (This topic is a companion piece to Listening Skills #8)
- Implementing Versatility with Buyers - Unique audio examples show your salespeople how to identify buyer behavior styles and how to adapt to each buyer. (This is a topic companion to #7).
- Understanding Thought Language-NLP - Buyers think in four different languages. The words they choose guide your salespeople how to respond in the right language to increase both rapport and sales productivity.
- Resolving Customer Complaints - Customer complaints can help you improve your products and processes. Coach your salespeople to respond appropriately and retain the customer. (This topic is a companion to #11)
-
Dealing with Angry Customers - Learn how to calm angry customers and convert them into friends. This skill helps reduce regrettable interactions that cause sabotage and lost customers. (This topic is a companion to #10)
-
Reading Body Language - Did you know your body emits over 250,000 signals from the neck up and 705,000 from the neck down? Show your customer service team how to read these tell-tale signals of body language that can be key to delightful service.
-
Understanding Thought Language – NLP. Customers think in four different languages. The words they choose guide you how to respond in their language to increase customer rapport.
**NOTE* This module is a package of all the topics listed above. The price shown below represents the price of one complete set of these topics. A minimum purchase of 5 sets is required for the package price.
|
|
|
