Customer Service Managers:

Save Time And Build Revenue

Are these your company’s customer service issues? Creating a proven unified service philosophy and process to which everyone can be held accountable? Resolving customer complaints? Improving overall customer service levels? Convincing customer service representatives to be proactive in suggestion selling? Increasing customer retention and customer loyalty? Improving communication? Facilitating a productive team spirit? Wanting proven results? Needing programs that are easy on your budget? Other? The advantages of this unique Customer Satisfaction PLUS Program through STI International® include: Based on the improvements you seek, select customer service training topics from our library covering virtually every important element of customer service. The skills have been proven to produce results by mamagers in many mid-size to Fortune 1000 companies; you know they work. More time saved! The program’s “PLUS” stresses the importance of going beyond satisfying customers to delighting them, thus creating customer loyalty and referrals to new business. All participants commit to improve their level of customer service skill in three ways. Multiplied by the number of participants, you create dozens of customer service enhancements. Customer Service Training can be delivered in brief segments at the times of your choosing. Everyone masters the same customer service skills, allowing you to coach and evaluate their service performance. A Train-The-Trainer option is available to corporations with in-house Trainers. The Customer Satisfaction PLUS customer service training program was designed to help you solve these issues. This is a dynamic, interactive educational program of tangible ideas and skills to develop the talents of your team. This customizable program is designed to meet your organization’s unique customer service training needs.   With these proven tools, there is no need to spend time researching, developing and providing customer service training. With STI International, you can take advantage of a customer service program proven with many of the most successful Fortune 1000 companies.

Customer Satisfaction Plus™ Customer Service Training Modules Select a module to view or purchase individual topics: Customer Satisfaction Advanced Skills About STI Why STI International®? Sample Topic Handout Partial Client List Customer Service professionals across the nation have been introduced to Conrad Elnes through the Customer Satisfaction PLUS training program he authored for them and the articles he has had published in national journals. His programs give you the advanced skills you’ll need in order to move beyond fixing customer issues or taking orders, to providing a truly pleasurable experience as well.